An ACC employee who told a grieving widow she was "not God" has been reprimanded.
Louise Johansen received the email only a week after the death of her husband of 42 years, Kurt Johansen, a former Fire Service employee who had been on ACC since suffering a work injury in 1989.
The Herald on Sunday reported Mr Johansen suffered a fatal heart attack on November 23 after a heated phone call with his ACC case manager.
Mrs Johansen queried her husband's entitlements after his death and received a reply from the case manager which said: "I am not God, and therefore I do not determine when people live or die. I am sorry for your loss."
ACC spokesman Laurie Edwards told the newspaper the case manager was reprimanded but not fired for the comments.
"Our sympathies are with Louise, and this is a difficult time she's going through. We apologise for the part we played in making these difficulties worse," he said.
Another manager described the email as "utterly unacceptable" and "deeply offensive".
ACC Minister Nick Smith has ordered a report into the case.
NZPA