Angry Chch residents demand answers
Fri, 03 Aug 2012 6:15p.m.
By Jessica Rowe
Hundreds of angry elderly residents have demanded answers from their insurance companies at a special forum in Christchurch.
Some say they'll have to wait up to five years to get a new home, and that many of them could be dead by then.
Avondale resident Mike Freeman's home was badly damaged in the earthquakes. EQC says it's a rebuild, but his insurance company says it’s a repair.
He’s never spoken at a public meeting before but today he couldn't hold back, challenging his insurers to come and live in his house.
“I'm with IAG unfortunately,” he says. “I wish you did say it was a rebuild, sorry, you’re still saying it is a repair. Come and live in it.”
Mr Freeman was joined by several hundred disgruntled elderly at a meeting in Parklands this morning, venting to insurance company representatives from IAG, Lumley, AA Insurance, Vero and Southern Response.
“We're insured with IAG. Our representative tells us five years before we will be looking at these sorts of issues,” says Christchurch resident Ross Alexander.
A recent survey of 1000 Christchurch residents found minnow insurer Lumley was the best, and New Zealand's biggest general insurer IAG the worst of the lot.
“All I can do is apologise,” says IAG spokeswoman Renee Walker.
“We will do what we can, we're here in front of you to say we haven't done enough but we we’ll do what we can to help you move forward.”
Many complained that simply communicating with their insurance company was difficult, a problem acknowledged by Insurance Council CEO Chris Ryan.
“The response is probably slower than anybody would desire, but it is a firm belief that we have done as well as we can in almost impossible and extremely difficult circumstances. It's not an excuse and we will come through this,” says Mr Ryan.
IAG now says it's hoping to have all of its assessments completed by Christmas, and 75 percent of its residential claims completed within three years..
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23/08/2012 5:41:23 p.m.
APOLOGIES ARE NOT ENOUGH wrote:
"All I can do is apologise" - this is shameful. They can certainly do more - like paying out on their claims. My house destroyed in February 2011 and today I am still no closer to being able to move on. I have yet to see my scope on my house, which gives my 'rebuild estimate'. I require this document in order to assess whether I want to rebuild on my current site, elsewhere or purchase an existing home (to the value of the rebuild estimate). Strange, but I had to wait a year to get confirmation that I my house was a rebuild and it looks like I have to wait another year for my Rebuild Estimate, but it's okay as Renee Walker apologises. IAG were voted the worst performer after the quake and the rest of the country needs to take note. There are huge numbers of Cantabrians who will be leaving this company the minute they get paid out (perhaps that's why they are delaying paying out our claims)?
13/08/2012 12:27:32 p.m.
Daughter of a New Brightoner wrote:
Would dearly love to see some of the higher ups in the insurance companies to go spend a night in my Mother's house with my brain injured brother and rain in the kitchen... Keppel Street if you are wondering. If my brother gets Bronchitis and dies I WILL be holding you accountable.
5/08/2012 7:20:43 a.m.
Audrey Dragovich wrote:
Reality is that a court case won by the Insurance companies is allowing them to stall on settlements. Agreed there are policies differences between EQC and Insurers but once repairs hit that FIRST $100k mark then settlement needs to be negotiated with the client by the top up Insurance company and all other negotiated settlements with EQC can be worked on after that. Why do you think the knock for knock agreement came into being! I hope Chris Ryan & Gerry Brownlee looks to stop this madness.
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