When you move into a retirement village you don't own your unit, you have a license to occupy. When you leave you don't get back what you paid for it - and you don't get market value either.
Retirement villages take a percentage - often around 25 percent of what you paid - plus another small percentage to market your home to a new buyer.
Everyone accepts this is how it works, and with the services and support and community on offer - residents accept it.
But what if you leave your home - very much alive but not of your own volition – if, for example, there is an earthquake?
The Kate Sheppard retirement village in Christchurch has been destroyed. It appears to be the single biggest EQC claim, but the village are still planning to hold residents to these exit clauses - leaving them significantly financially penalised - while the village's owner looks to profit out of their ill fortune.
Is this fair? How can it even be legal?
Natasha Utting investigates.
Watch the video.