ChCh retirement village residents left out of pocket

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Wed, 20 Apr 2011 7:00p.m.

Kate Shepphard residents are being left financially penalised

Kate Shepphard residents are being left financially penalised

When you move into a retirement village you don't own your unit, you have a license to occupy. When you leave you don't get back what you paid for it - and you don't get market value either.

Retirement villages take a percentage - often around 25 percent of what you paid - plus another small percentage to market your home to a new buyer.

Everyone accepts this is how it works, and with the services and support and community on offer - residents accept it.

But what if you leave your home - very much alive but not of your own volition – if, for example, there is an earthquake?

The Kate Sheppard retirement village in Christchurch has been destroyed. It appears to be the single biggest EQC claim, but the village are still planning to hold residents to these exit clauses - leaving them significantly financially penalised - while the village's owner looks to profit out of their ill fortune.

Is this fair? How can it even be legal?

Natasha Utting investigates.

Watch the video.

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Comments

26 Apr 2011 12:45p.m.

Pip wrote:

My mum is a ex-resident (refugee)of the village, the thing that turly got me annoyed was that they think they have done everything possible for the residents ... this is such a joke, they couldn't even ph a radio st after the quake to let the public(family) know the state of the place, so many units and there wasn't a single land line? go figure. Other villages in the area managed, it was frighting not to hear anything esp when radio was so vital at that time. Such a lack of emergency procedure for a place that is "çaring'for 100's of people. This alone was a crime.
Lance has another ch-ch resthome "sliversteam', I'd hate to be a person/family with a contract for there also. Poor Mr Bunting, he only has several large properties one in golden bay and usually spend a good part of his year traveling around the world, he doesn't have a struggling bussiness as someone stated (Ed), I don't mind people doing well in business, but gaining out others loss is crule.
KS states that they are holding resdents to it's contracts, we veiw that our mum hasn't broken her side of the contract, so shouldn't KS be providing a residence for it's residence? As stated he should most probably be putting KS residents into Sliversteam at no extra cost to the KS resident untill things are sorted.
Lets hope everyone can get a positive outcome from this.

23 Apr 2011 09:39p.m.

jh wrote:

Someone ought to string all these stories together, including leaky homes and link it to the ethos apparent in property seminars etc. It would make a good stew. Where's our Michael Moore?

21 Apr 2011 07:44p.m.

Larrianne CASSERLY wrote:

Once more I am extremely upset with the Campbell Live reporting. Kate Shepherd Retirement home tonight 21st April 2011. The unbalanced reporting is evident once again. The owner of Kate Shepherd is a business man and is trying to keep his head above water. Give us a break in Canterbury John we look after ourselves and don't rely on sensationalism, except for the Crusaders. I am tired of the way we are being made to look on your program, in particular going back to your interview with "The Moon Man" as you dubbed him. We make our choices ourselves, give us a break in Canterbury we have to get through this and rebuild. We don't need the imbalance of tabloid reporting by making everybody believe your story!!!!

21 Apr 2011 07:42p.m.

linda wrote:

Shame shame Shame kate Shepard!!!

Give these golden oldies a fair go!

Just watched for the second night of this story , with total frustaration, regrading kate Shepard.

Its time we had stronger policy and legislation to protect our older people. What a have!!!!!!

We have watched how people lives in CHCH have been totally destroyed. Elderly are the the minority and vunerable ( they could be on their own and no family at the moment advocating for them) in NZ as are the children so too are the elderly, and i have to say children do get slightly more profile with abuse issues today which is great.
However our second or first equal most vunerable in NZ with little voice with less profile i would today inNZ is the elderly if this "business man" gets away with this, total reform needs to happen to, and or regardless. I understand this comes down to his ethics, and a legal contracts and jargon.
Goverment policy needs to change,quickly. Protection of our older people is essential.

Good on you Rymans ( think it was them ) obviously another elder business making venture it was clear however they had their residents welfare as a top priority ,as well as commercial gain rather than in for a total bottom line investment.

I have no idea , however , is there any quality or standards that a Elderly business needs to have re their residents welfare . In terms of phisloshy as in "their welfare " isn't this the most important???


In future I for one would never touch let or family member go near a kate sheappard facility , however will look at others for what their policys and actucal phi;losphy for the welfare of residents are in similar situation.


Good luck and best wishes residents and family of kate sheppard! And to the "business man" enjoy your break at your holiday!!!

Go Campbell Live.... This is a real story...thats needs exposure thank you!!!

21 Apr 2011 07:34p.m.

Ed wrote:

I think what you're all missing is that every business is in the same situation in chch. I think your being unfairly hard on this guy. Yes, it is sad the retirement village is ruined but it is as sad for him as it is for the residents. It should be up to the government or these peoples families to look after them until more can be done. The land there is bad, its not like this guy would be able to get anything built ahead of anyone else. The residents should also have insurance and the government should be stepping in to look after these poor residents.

21 Apr 2011 07:27p.m.

Stephanie Van Pelt wrote:

I understand people are upset at the retirement village. However as a North Islander - there are many tradespeople and professionals that want to offer their expertise to the situation and Christchurch but habve been warned off. The Cantabrians do not want to share the work and the income and unless you work for Fletchers for minimum wage - you will not get work. Who owns Fltchers?? I can no longer feel sympathy for Christchurch as the rest of New Zealand who is suffering financially has to pay for the monopolies that are being enforced down there. this is not reported because no-one is interested.
We will all have to pay from taxes and insurance premiums - but christchurch hasn't opened the doors to the rest of the country to get honest work in their city. It is wrong!!

21 Apr 2011 07:10p.m.

Trev wrote:

$36 million dollars for team nz it's a bloody disgrace how many homes for chch how many operations how much more education for our young I voted for them now I want to sack them

21 Apr 2011 05:36p.m.

Tony & Doreen Connelly wrote:

Lance Bunting needs to 'front up' and tell all the effected residents what he intends to do with the insurance money, that will be paid out only to the owners of Kate Sheppard.

It morally belongs to all those residents who have lost their homes, and need that money to start again.

Tony.

21 Apr 2011 02:26p.m.

Ian Simpson wrote:

Hi,
I watched the program on Kate Shepard last night and am pleased that you have taken the matter up. But while you tried to contact many people it appears as though you may not have contacted the Insurance Company ? I doubt that they would be to keen to be involved in such a controversial issue?
My Mother in law was in that village. She is 92 years old and the day of the quake, she was not treated very well. She had to sleep in a garage that first night on a camp stretcher in her cloths which had got wet. So she was very cold all night. Fortunately, as we could not make contact with any one at Kate Shepard we had a local farmer go to the village and he was able to find her and take her home.

The owner should not be allowed to rob the many residents as he is currently appears to want to do.

Please keep up the good work as we doubt there is to much chance without your assistance.

Regards
Ian Simpson

21 Apr 2011 12:41p.m.

Michelle wrote:

It seems the residents haven't broken the contract nor exited under the terms of it. Hassle Mr Brownlee - he is all things earthquake. Mr Williamson doesn't appear to have much clout anymore.