Collins learns of latest ACC breach via paper
Mon, 03 Sep 2012 6:56a.m.
Another embarrassing privacy breach by ACC, which sent an elderly client's details to the wrong person, has left ACC Minister Judith Collins fuming.
A client from ACC's sensitive claims unit received a bundle of information, including details about Auckland woman Diane Hawke's injury, compensation and complaints about the corporation, in March, the Dominion Post reports.
The client discovered the breach in July when she read the documents, and called and emailed ACC several times to complain.
Six weeks later, she found out Mrs Hawke had still not been informed of the breach, which occurred shortly after a major breach involving ACC claimant Bronwyn Pullar hit headlines.
Ms Collins was also unaware of the breach until the Dominion Post contacted her on Friday - despite having weekly meetings with ACC's bosses.
She said the breach was "totally unacceptable" and demanded an explanation from the corporation's outgoing chief executive Ralph Stewart.
Both the sensitive claims client and Mrs Hawke were stunned by ACC's handling of the latest breach.
"It's a bad, sick joke, and it's simply not good enough," the client said.
Revelations of the breach come just a week after the Privacy Commissioner and Auditor-General released reports into the breach where Ms Pullar was sent details of nearly 7000 ACC clients.
The Privacy Commissioner's investigation found systemic weaknesses in the corporation's culture, systems and processes, which left it open to potential breaches of privacy.
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4/09/2012 11:38:32 a.m.
helen time wrote:
Judith Collins should resign she has lost control of ACC and it seems ACC staff keep Collins out of the loop . she is out of her depth .
3/09/2012 6:36:12 p.m.
All Govt Depts need to have an overhaul.
3/09/2012 5:01:08 p.m.
I disagree totally with your comments about staff.....the tools and directions they get from the top....thats where the problem is.....
3/09/2012 10:45:02 a.m.
National ministers sucks at managing its SOEs. seem like they wait until something breaks. Preemptive Diag is to much for them.
3/09/2012 10:00:58 a.m.
What do expect from an organisation that employs incompetent bullies who treat people like fodder.
3/09/2012 7:10:52 a.m.
Time for Judith Collins to leave parliament.
Nick Smith... Judith Collins... National has completely screwed the ACC system and shown how completely incompetent this government is.
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