Fast food - advertising vs reality

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Mon, 05 Oct 2009 7:38p.m.

As the saying goes, never judge a book by its cover. How often have you, salivating with anticipation, unwrapped your lunch only to find something limp, squashed and depressingly smaller than you expected?

When does the food you buy actually look like you expect it to?

Campbell Live randomly chose one menu item from four popular fast food outlets, and brought them back to our studio unwrapped and untampered with to take a look.

Burger King's Double Whopper claims "double the satisfaction", but how would the Rolling Stones write the ad? The real burger just doesn't quite measure up.

But it is bigger than our next contender, the KFC Tower Burger - a mighty fortress on the poster, a mere snack in the palm.

In the advertising, Subway's roast lamb sub is positively bursting with enthusiasm, but in reality it's just depressing. Where are all the ingredients?

McDonald's describes the new Grand Angus like as "a thick tender patty of succulent New Zealand angus beef, gently resting under a canopy of gourmet baby salad leaves". In reality, the patty looks okay, but where are the baby salad leaves? The Grand Angus we bought is using bog standard ice-berg.

Amanda Cooper-Davies is a food stylist. She says each of the adverts are misrepresenting what is on sale. "If they say it's going to be one thing and it's another, maybe it's that they've run out for the day and you'd give them the benefit of the doubt - but they shouldn't advertise it as one and give you something else."

McDonald's blamed the difference on "recent rain across the country and demand for Angus since launch". They said their website was "the only place a reference to baby salad leaves appeared. We have changed this to the more generic description as salad mix can be seasonally dependent."

So why did the food we bought look so different than the advertising?

Food moves. Packaging and bagging may squash it down. But Ms Cooper-Davies says companies must strive for accuracy.

"If you see a really high burger, you want it to be a really high burger when you buy it."

These days the food in the ad is actually real food, it's just served up with a few tricks and a spot of Photoshop for afters.

And it's not just fast food that promises heaven on a plate.

We selected five heat-and-eat meals to see how they measured up at home. Remember the image we see when we're choosing a product has been carefully constructed.

Sometimes food for a photo shoot is not prepared the way the company expects you or I to prepare it.

"What I would have done is cooked each ingredient individually, got what we call the 'heroes'," says Ms Cooper-Davies. "So I've cooked lots of chicken, and those two pieces are my very favourite pieces and I've placed those in the sauce."

But, as you would at home, we carefully followed the cooking instructions on the packaging. Our aim - to match the box presentation as closely as possible.

None of the meals, bar a McCain lasagne, closely resembled the packaging. One product, a canned stew, looked completely different – as if someone had cooked a nice Irish stew, and used that for the packaging instead of what was in the can.

So there's a fine line between making something look enticing and giving a truthful representation - but can you complain?

"I think you can complain if it is so far removed from the picture, the image you thought you were buying," says Ms Cooper-Davies. "It's worthwhile speaking up."

But it's unlikely that brands will drastically change the way they represent food because, if you saw the reality on a billboard, would you buy it?
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Comments

10 Oct 2009 12:28a.m.

Jack wrote:

www.foodirl.com always gives me a good laugh.

07 Oct 2009 10:18a.m.

Subway fan wrote:

At Subway the food is made right in front of you, which is more than you can say for the other chains. In the story, they complained that there are no ingredients, but if you don't order the ingredients you don't get them! I absolutely agree that many Subways have poorly trained staff who make a low quality sub, but there are also other stores who work really hard to create a top notch sub for the customer, and it's a shame that the news crew visit one store, and all the store get judged by it. My local store in Christchurch has the best subs I have had from any Subway and they are damn close to the picture too! I know that I get what I pay for when I go there :)

06 Oct 2009 03:37p.m.

Ruth Tane wrote:

Finally Iam so sick of paying good money for food that looks like crap and when I have complained which is regularly there is always an excuse, my family get embarrased taking me to these places because I moan but I believe that I should get what I have paid for and Iam so sick of being disappointed thankyou campbell live awesome

06 Oct 2009 01:59p.m.

Cherie wrote:

Of course it looks nothing like the picture! Its being made by 15 year olds!!! KFCs latest add claim that its being made by chefs now....what a load of bull!!! Our local KFC sports an large group of teenagers who stand outside smoking in their uniforms!!! In the last 3 months Ive had food poisoning from 2 different fast food outlets. I am NEVER eating from any of them ever again! Its JUST not worth it!

06 Oct 2009 01:30p.m.

Godfrey Woods wrote:

At last someone has had the nerve to comment on this great con!! It's been going on for years and of course our lazy government employees just ignore another scam of the New Zealand public.

05 Oct 2009 10:56p.m.

Fish Face wrote:

And of course there is not just the issues of the food LOOKING nothing like the picture in real life - it doesn't TASTE too hot either! The floor of our local KFC store is so greasy! The last (and only) time we went in there my kids spent the 20 minutes waiting time (FAST food?) doing skids across the floor - they could make it from the door to the counter in a single skid! I assume the grease is in the air (hence the awful smell) and it settles on the floor so that even when the staff clean it they are simply spreading the fat around the floor, improving the skid-ability for young kids to entertain themselves while waiting!!!!