HRV responds to sales bullying complaints

7/06/2013 4:14:35 p.m.

John wrote:

I had a very brief career selling HRV, and decided after a couple of days that I could not be associated with a company (HRV Canterbury South) which actively practises the bullying tactics described in so many of these posts. I left a sales presentation in the first week feeling highly embarrassed by the actions and comments of the Sales Manager, who had accompanied me to observe and then proceeded to bully and insult the elderly owner of the property. Fortunately we did not make the 'sale'! The company also failed to deliver on the promises that they made to me (and other new recruits), which goes to show that the organisation is rotten to the core. I am also aware of the low cost of the materials, and relatively minor installation costs, with huge margins being made. That aside, I still believe that it is a great product, having used it in my last house. We had virtually no condensation last winter, and it is great to be able to go out and leave windows closed for security. I have recently purchased a new house and will shortly be installing a rival product, from an honest company. If HRV comes knocking on my door I will ask the salesman to come back with the sales manager, and then chase the sales manager away!

1/06/2013 1:21:56 p.m.

monika wrote:

i have hrv in my house since a year ago..before havent have this system, i just thought having a solution in my house because it was so depressing drying up my window before going to work,,ok 3500 nz dollar is a lot of money, i pay with smile and proud this price per month, i didnt understand the science behind it,,but i saw the output that this is contributing a lot for my family health and adding value to property..most of the people who are writing negative things here are the people dont really want to open their mind because they dont want to give theirself a chance to live better..better to try and complain than complaints without trying it.

30/05/2013 1:19:41 p.m.

Martin wrote:

Had HRV put in to our old house in Hamilton best thing we have done!!!!

10/05/2013 8:12:08 p.m.

Lorraine Webb wrote:

I am in Australia and have been trying to get them to remove my system from our house as it does not work! The sales rep was certainly persistent and insisted it came with an unconditional money back guarantee. After 18 months I can not get them to remove it and refund my money and their response is "It is not that simple Lorraine". I am not sure what to do from here either as the Australian office keep telling me someone from head office in NZ will contact me. Urrrggghhhh

18/03/2013 7:52:38 p.m.

Melissa wrote:

We just got an HRV in December for the little old house we bought. Fantastic. Sales guy was great too. No problems at all and the house is so fresh. We are about to add a heat transfer system to it.

11/03/2013 4:56:49 p.m.

Dion wrote:

Thanks so much for the story. Was googling HRV to get their contact details so I could get a quote. After watching story and reading feedback I am grateful google list all activity. Will be staying well clear and looking at other options.

7/02/2013 8:22:35 a.m.

Jan Lock wrote:

hello - back in November/December 2012 HRV contacted my elderly very unwell mother in law re HRV, anyway to cut a long story short an appointment was made for them to come and 'talk' to her ( made by mother in law) I fortunately ( for us) saw a note with the appointment time written on it and made sure that I was present when this person turned up. I arrived early ( as I was told they always come earlierthan arranged) and as the HRV salesperson arrived I cut him off at the driveway entry.. asked who he was and if was 'MR HRV' to which he responded he was.. I told him that he was not to enter the property, that his company had badgered my mother in law into this appointment and that she had gladly accepted in the end so she would have someone to talk to ( she gets a little lonely) I also advised that they were to take her name off the list and that if they phoned or presented at the prperty I would take legal action against the company.. the young man said he was sorry to hear that she was unwell and he would advise his office that she was not to be contacted again. well to my surprise ( or not) the office contacted her ( a young man named Jason) and fortunately my mother in laws niece happened to be doing her daily visit when the call came in. My mother in law always answers the phone with speaker phone so the conversation was overheard and the neice took the phone and asked why they were calling again.. to her surprise it was a pleasant young man named Jason.. he advised that it had been several months since they had contacted my mother in law and that they were phoning to see if she would like HRV installed!! He was told once more that no she did not want it and they were not to phone again as per the previous instructions given to the salesperson.. how do you and who do you make a complaint too???

2/02/2013 6:04:07 p.m.

Evan wrote:

As a HRV custom,I knew immediately after installation,the HRV is totally useless for me and a waste of money,too smelly and too noisy.

18/01/2013 6:37:32 p.m.

fiona misi wrote:

I had an HRV rep come over in 2011 for home insulation under the Council ratepayers scheme. I thought that this was a good idea and applied for it. After 3 months of not hearing from him I called and he said he was still waiting to hear from the Council. it was now May 2012 I gave up and applied online to the council. they sent me an info pack and we got quotes from different companies. Greenworks was what we chose. the sales rep found out and rang my parents saying that he regretted not having to work on the house. after Greenworks came we had some leftover insulation and did not think much about it so called them to come and collect it. A few months later we get a letter from HRV saying that we owed them money. I rang them and said no, however the lady in charge did not want to hear this and said that they did making it like i was delusional or dumb. i rang the council to check this out they too confirmed what i thought and told me not to pay HRV. So i ignored their letters thinking that I was ok. I went on holiday in Oct and came back where they wrote saying that i owe them as well as the debt recovery. I had to send my parents to the council to sort this out. it turned out that HRV came and did the job without letting my parents know and then later charging me. the council paid them but I still have to pay the $180.13 to the Credit company. this is so unfair. I am not happy with HRV or that sneaky sales guy you know who you are(Danya Heke).You have caused me a lot of stress and I never want to deal with this company again!!!

7/12/2012 6:24:04 p.m.

Mike Kennedy (again...) wrote:

oops ... I should have spell checked ... how ironic! What I meant to say was the comments are NOT that of mine! I'm guessing you all figured that out, but just in case ;) Again. Good luck with it all HRV - keep your pushy sales people out of your business and continue to sell with integrity. I'm proud to have been a part of the growth of your business. Cheers.