Twelve months on, 120,000 Christchurch home owners are still waiting to receive their settlements from EQC.
The stress and frustration for those waiting is immense.
John Sellwood looks at the performance and perception of EQC as it manages one of the biggest series of claims in insurance history.
Also, Earthquake Recovery Minister Gerry Brownlee shares his thoughts on the past 12 months and the future for Christchurch.
Watch the full video