Last night we heard from Insurance Watch - a group acting on behalf of Cantabrians struggling with insurance claims.
A survey of property owners had found IAG, the country's largest insurer, were the worst of the insurance companies.
That survey matched the thousands of emails you've sent us here, identifying IAG more than any other insurer as the greatest source of Canterbury’s insurance woes.
John Campbell went to speak to IAG.
Watch the video for his report