IAG responds to Canterbury criticism
Wed, 05 Sep 2012 7:00p.m.
Last night we heard from Insurance Watch - a group acting on behalf of Cantabrians struggling with insurance claims.
A survey of property owners had found IAG, the country's largest insurer, were the worst of the insurance companies.
That survey matched the thousands of emails you've sent us here, identifying IAG more than any other insurer as the greatest source of Canterbury’s insurance woes.
John Campbell went to speak to IAG.
Watch the video for his report
Post a Comment
Before commenting, please take the time to read our moderation guide
(Won't be published)
8/09/2012 4:38:14 p.m.
the DR wrote:
@craig come on to little to late the only fact is. you and aig just need to get off your ass!!! and do your job. good luck finding new customers you have shown your true colors now. so why not just do the wright thing and admit you made your salf look bad it wasn't campbell live. do you know how to man up. i gus not
6/09/2012 11:02:54 p.m.
Gay J wrote:
What about those of us still waiting for a visit to check drives etc - premiums paid, and now IAG want the excess paid before they will even visit. Stop moving the goal posts and pay out if you cant be bothered to check the damage. Let us all remember in another 12 mths when insurance companies will be looking for more customers who stuffed us around for the last 2 years
6/09/2012 8:18:22 p.m.
Ask Dean why red zone customers' claims are not being processed. I've been waiting for weeks for a meeting, no response to emails, not even the communications manager will respond. Are IAG waiting for the red zone deadline so home owners have no choice but to accept the govt offer?
6/09/2012 7:36:43 p.m.
Such an inept attempt to manipulate public perception reflects your complete lack of understanding and care for your customers. It would be wise to stop treating your customers like fools and realise we are not stupid. We know we are being stalled, we know we are entitled to information, we know we are entitled to be responded to and in a timely manner. Endless excuses and promises to do better are not good enough. You have had two years and your customer service deteriorates over time. What spin do you have for that?
6/09/2012 5:07:11 p.m.
LOL - "...in order to provide some context and show that progress is being made". It certainly made the point alright - very LITTLE progress is being made. Standing in front of a house that was being built looked so contrived. I would have more respect for the manager if he was filmed back at the Ferrymead resident's home - apology in hand. IAG's progress to date is shameful - end of story. Accept it. Apologise for it and stop the 'spin' - start treating your customers like you really care.
6/09/2012 10:54:00 a.m.
@Craig, But it didn’t reflect why John Campbell requested an interview in the first place. The previous show was on a property that is insured with IAG State, in Ferrymead (other side of town from Rolleston), munted, unliveable, sewage and liquefaction issues, hasn’t even had an assessment or anyone out to look at the property, paying full insurance and 40% rates and instead IAG thought it would be more viable to instead stand in front of a Rolleston property rebuilt for a RED ZONE resident who has been paid out and can move on. Good one IAG. Now I understand it’s a long drawn out process, but IAG you’re not seeing the big picture and instead you’re dragging the chain, delaying the process, your communication skills lack and you are gambling with people’s lives and futures. What I can’t understand is I’m TC3, right across the road from the Heathcote River, moving towards the river, IAG Banks insured and well a property two doors down and in the next block are insured by a different insurance company and this different insurance company can get drillers out before the drilling programme reaches our area and can move the process on. But instead you wait for EQC, who drill, who take months to gather data, you look at the data, you decide rebuild or refix, hold the process up because I’m opposite the river and really foundations will be an issue and well I keep waiting. IAG do the right thing and communicate, be honest and think about the people. Time is of the essences people.
6/09/2012 10:41:17 a.m.
This guy sounds just like that nice man mr key
6/09/2012 7:16:37 a.m.
@Warren. Just to clarify, the IAG representative said 500 rebuilds by July next year. There are not 66,000 rebuilds needed. He mentioned 66,000 claims on hand, but these are spread across 20,000+ homes (this is because many homes have damage from multiple events). The majority of homes will be repairable, as these figures will include homes that simply have cracked driveways. It would be interesting to know how many homes will have to be rebuilt, but I think we can be pretty confident that it won't take 120 years.
I found it interesting that in this article John kept comparing each of the insurers' survey results, but when talking about the number of rebuilds completed John did not mention other insurers, possibly because a recent article on Stuff showed that IAG had built a significantly higher number of new homes.
5/09/2012 11:02:28 p.m.
A representative of IAG here. Just to be clear, the option of filming at this home was suggested in order to provide some context and show that progress is being made. We appreciated the opportunity to speak but filming there wasn't a prerequisite. If another venue was insisted upon, we absolutely would have considered it. We appreciated Campbell Live showing some flexibility. While the location was a bit of a drive, it is a thriving area where many people are choosing to re-locate.
5/09/2012 9:45:39 p.m.
Gosh, IAG found a house being rebuilt and they conveniently requested to be photographed in front of it. We are not that stupid. We know that it's not just the TC3 zone - people are waiting all around the city for IAG to do their job.
32 months after the first earthquake, dozens of Christchurch residents are frustrated with the Earthquake Commission.
Since Anchor released their new milk bottles the company has been inundated with calls from angry consumers.
When a Rotorua couple lost their much loved family dog five months ago, they were sure he'd been stolen and they would never see him again.
Once again Campbell Live has a very powerful caravan of opinion about the private insurers. Responding is Tim Grafton.
Only a handful of skydivers have survived what happened to Liam Dunne.
Copyright © 2013 MediaWorks TV. All Rights Reserved.