Joined Christchurch flats face different fates

11/10/2012 9:57:35 p.m.

Warren wrote:

I still can't believe that this is happening in NZ - how on earth are IAG getting away with this? I'm in the same boat as have been waiting since Feb 2011 for a settlement on my house. I had to wait a year to finally be ruled a 'rebuild' and thought that things would speed up from there. Silly me, as I've had to wait for one report (5 months) and when that was received had to wait for another (4 months) and so on. Seems like they enjoy the s-l-o-w process rather than ordering all reports required in one go. I've had my house valuation and engineer's report and am now waiting on their PQS report - was told 6-8 weeks for this (3 months ago). I email, phone and am getting no where. I long for the day when I can cancel all my policies with State Insurance, but unfortunately that cannot happen until they pay out - perhaps that's why they delay (more interest on money and they know that they'll lose most business from ChCh residents)?

10/10/2012 10:57:40 a.m.

Edward wrote:

Campbell Live, PLEASE keep these stories coming. I agree with Jim Seaview's comments - IAG are deliberately delaying payouts with endless lies. We keep hearing about this so called 'priority queue'. Our house is unliveable and we are in this queue ... still waiting almost 21 months later and getting no where. I don't know what it is going to take for IAG/State to do the right thing, but media pressure is a good starting place. What I find really amazing is that no one queries the rebuild/repair numbers - they have committed to completing 6500 by the end of 2015. It doesn't take a rocket scientist to do the math (39 months left, so 6500/39 = 167 per month). They are not even close to that number and every month they don't achieve that goal, the numbers have to roll into the next month. Is that why IAG/State are quickly calling rebuilds, repairs. What on earth is going on? I'm not sure that any insurer in the world would get away with this non-performance. Thank you John Campbell for keeping the pressure on.

9/10/2012 10:46:03 p.m.

Jim Seaview wrote:

QUOTE: "A house that after two years of the owners being told it would be a rebuild, has now become a repair." I THOUGHT YESTERDAYS story about the Weir Family was bad enough, but again this lady - Beck has also been put through avoidable misery for two years by IAG Insurance Company with their corporate lies, lies and more lies. They have been content and happy to take Becks monthly payment for Insurance premiums to satisfy their shareholders but fail miserably in the very simple corporate responsibility of looking after their PAYING CUSTOMER's Insured risk on her flat. No doubt it will only take another two years IF BECK IS LUCKY before her new flat is rebuilt. On TV everyday we still have Insurance companies spending millions of dollars trying to woo new customers and promising them the best service in the world. The Isurance companies are now earning a reputation that is perceived by many as being similar to the Investment companies that all folded in the last 2 years. All pretty boys in 3 piece suits who would rob their grandmother. I agree with @ FRANCES comments and also thank you John Campbell for continuing to give us North Islanders real stories of avoidable hardship that the people of Christchurch are still suffering two years after the first earthquake - because of dodgy Insurance companies and the EQC. Keep them coming please. The second kick in the guts is that Beck has to pay 60% of her rates to the Christchurch City Counci for a home she cant live in, there is no power, no drinking water, waste water or Recycling and rubbish collection. I hope she uses the Library!!!!! Its a double whammy.

9/10/2012 9:50:00 p.m.

Anne wrote:

I have another IAG Repair rather than Replace story! I have spent the past month fighting with an IAG Loss Adjuster who was sent to investigate our well under $5k burglary claim. Many issues of deception followed. Most relevant is that a dodgy aluminium repairer and his wife were sent from Maraitai to West Auckland to denegrade the quote we already had for replacement of our unrepairable Ranchslider. We were then offered a payout for a third of the money required to sort and secure the door, and told to fix it ourselves. It has been a convoluted battle which thanks to this awful Campbell Live story I now understand is not personal, but just some of IAG and State Insurance’s dirty tricks. I was made to escalate through the written complaints process before I have recently received notification that our policy will now be honoured.

9/10/2012 9:49:17 p.m.

Ali wrote:

We too were told our house was a rebuild in a letter from late last year then subsequently we were told we were a repair. The reason for the change of heart apparently is down to us being sent a standard letter telling us we were a rebuild and it was a mistake. The ineptitude is astounding. And where is the accountability? Stories like Becks and ours are sadly not unique, they are all too common.

9/10/2012 9:31:05 p.m.

Paula wrote:

Thanks John for keeping pressure on the insurers (nearly always IAG/State). They have let down so many people in ChCh (who are now called carpers and moaners by Mr Brownlee - we all are so 'over' this and just want to move on with our lives.

9/10/2012 8:12:51 p.m.

Mark wrote:

Friend is in the same boat..shocking to see and common sense is totally lost vs money and greed of the insurance companies + EQC

9/10/2012 8:02:21 p.m.

Frances wrote:

If ever an Aucklander has earnt his dues with us JOhn it is you and your show, please keep these damned rorting insurance companies eating chilli powder, Beck's situation is just madness like the couple last night in Portchester St. We continue to pay our premiums and have no idea if we are under or over cap, just tc3 limboland.