Kiwi tells of UK killing spree horror

03 Jun 2010 09:50p.m.

Keith Edmonds wrote:

Hi this is a copy of an email I sent to Telecom because their service really seems to be non existent. You just can't get to speak to anyone.
Then I thought that if anyone could help take up the struggle, you could.

"
Hi, I don't have a telecom account, and going by what i am seeing as service provided, I am not ever likely to.
My daughter has a Telecom phone line. It has a fault. A call to Telecom takes over 60 minutes (that's right more than 1 hour) to still not answer.
Finally an email gets a response.
I wonder what people who don't have email do.
The response was that someone woud turn up on Friday (the call was made on Wednesday).
Tried again today to get a bit more precise time for the service . Two hours of not answering. Cell phone batteries are now dead.
No answer.
How is that even close to service.
And an excuse of 'We are experiencing high call traffic' is simply not acceptable. It may be an indication that you have not set up the appropriate level of service.
My questions are:
When is Telecom going to start providing a real service ?
What does Telecom consider as a reasonable time to actually answer a call (with a real person) ?
Please don't treat my email questions with the same disrespect you have given to my numerous attempts to actually communicate in person with someone from your company.
And if I knew how to forward a copy of this to John Campbell (or anyone else) I would.


Keith Edmonds
0211555330 (its a Vodafone number)
"

Can you help ?

Regards