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NZQA like 'a bad boyfriend'

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NZQA like 'a bad boyfriend'

3News NZ

High traffic to the NZQA website has brought it to a standstill – meaning the anxious wait continues for some high school students.

A glitch yesterday allowed more than 163,000 students to briefly see their preliminary NCEA results for a five-minute “testing” period, before they were pulled from the site.

Results were officially released this morning but the NZQA website has struggled to cope with demand.

A number of students have taken to Facebook and Twitter to complain, with student Hayley Ryan slamming NZQA as being like “a bad boyfriend”.

“Never replys, never gives us what we want and keeps us waiting. its so over.[sic]”

“Dam frustrating,” Karen Wilson says. “Been trying since 9am!”

But Anna Gallagher pointed out the experience is nothing new.

“This happens every year, a few more hours of waiting until the system isn’t overloaded isn’t a big deal.”

In a post on Twitter, NZQA said the website was experiencing high demand but denied it had crashed. Students were thanked for their patience.

Marked exam papers will be returned to students from late January, while school result summaries and records of achievement are also available upon request and will be mailed out to students.

NZQA says New Zealand is the only country that returns marked exam papers to students, and students will have until February 18 to apply for reviews and reconsiderations of their papers, or to ask NZQA to recheck or re-mark standards.

New Zealand Scholarship students will be able to view their results online from mid-February.

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Comments

15/01/2013 10:29:59 p.m.

Fustrated wrote:

i've been trying to get into my account and it kept on saying you have exceeded the maximum login attempts at the start. waited for 2 hours and tried again, still same message! And now its 10:30 still trying?

15/01/2013 4:33:15 p.m.

Paul Whitham wrote:

It is not as if this problem could not have been anticipated and provided for. A few hours may have been acceptable but my daughter has been trying to get on all day and even now at 4.35pm their servers are overloaded.

15/01/2013 3:24:12 p.m.

Sally wrote:

Can NCEA stop thanking us for our patience? After 6+ hours of reloading the login page I have NO PATIENCE LEFT. If this happens every year why have they not taken any precautions? They should have foreseen this.

15/01/2013 2:32:47 p.m.

Erm... wrote:

How can a Government Department get a website so wrong? Ineptitude personified.

15/01/2013 1:29:43 p.m.

Zac wrote:

NZQA, Novopay...are we actually in New Zealand??? All these system failures makes us feel as if we're living in a broke-down third world country

15/01/2013 1:21:45 p.m.

Britney wrote:

nzqa is sooo slack! we're not patient we're angry, hurrrrry!

15/01/2013 11:51:22 a.m.

Rishika Nand wrote:

I am really upset with the way NZQA's result publication is going. If NZQA can't afford to give equal rights to all the student who set to do NCEA to view results. Some are told wait high in demand, thanks for your patience well let me tell you thank you doesn't solve our eager for the results, it ain't going to solve the frustration. NZQA is a well known site related to government and future of NZ but still this site can not afford just NZ student to have access to their results which they have been waiting for like nearly 2 months. Why can't the government afford good server's or whatever the process is? Why can't it be fast in IT? How can facebook afford so much users and are always high in demand all over the world and it has million users? It must have been much easier for NZQA to send the result home as you can't even provide proper results can't control anything. First you let the results out yesterday then there is a big news about it and you don't want to show up on T.V. So its better if NZQA post everyone's results via mail and all the student will have equal rights. I have been trying from 10 am and it's nearly 12. If that's the case that some can view their results some can't then why can't NZQA releases results by surname as 200 students saw their results yesterday. Now other 200-400 must be seeing it every hour after the long wait. Just improve your service or take a step up. Spend money make the site better at-least for today I am dying to see my results. Your Excuses aren't exceptional. DO something.

15/01/2013 11:02:05 a.m.

Jessie Norriss wrote:

As a past student awaiting my NCEA level three results I cannot express my frustration at NZQA. Receiving your results is stressful enough without have to spend over an hour trying to actually log on to view your results. I have been trying to view my results since 9am and after 2 hours of trying teh web page is now telling me that I have exceeded my login attempts and must try again later in the day. There is anger and resentment towards NZQA every single year flor this very reason, so why have they not found a way to cope with this situation?

15/01/2013 10:59:13 a.m.

kim wrote:

how is it facebook works with over 1 million people login every minute, we are all ment to get our results at the same time, its about 163,000 students trying to login in not 1 million, its a big deal to teens, we all want to know our results! how annoying it was yesterday and now this today, they should have had it sorted!