Novopay apologies 'a joke' – principal
Wed, 09 Jan 2013 6:11p.m.
By Adam Ray
It’s a new year for schools and their staff, but they appear to be suffering the same old problems with their payroll system, Novopay.
A Palmerston North school principal says the apologies from Novopay's operator and the Education Ministry have become a joke.
Ross Intermediate principal Wayne Codyre is wearing jandals, but he's not on holiday. He's at school dealing with Novopay problems.
“The word ‘sorry’ has been said too much,” he says. “Every email that we get that starts with 'we apologise' is becoming a bit of a joke.”
Mr Codyre's school lost $27,000 from an earlier pay cycle, and $6500 disappeared from the school account at Christmas.
“Since its implementation I have been deeply disappointed with its implementation and the direction,” says Mr Codyre.
About 60,000 school staff were paid by Novopay overnight, and the NZEI education union says there were more payroll errors.
“Its old problems haven't been fixed, new problems emerge,” says Paul Goulter of the NZEI. “There's a complete randomness.”
The Education Ministry says it isn't aware of new problems, but says there's still a backlog of a few hundred mistakes from earlier pay cycles.
“It's improving but I wouldn't say it’s going well,” says Rebecca Elvy, group manager education workforce at the Ministry of Education. “There are still issues.”
Mr Codyre says it's too late to change to another payroll system, but stressed school staff deserve better treatment from the ministry and Novopay operator Talent2.
“Compensation might not be the right word, but some sort of recognition that schools have had to go beyond what’s expected of them,” he says.
The ministry says it will reward school staff for their extra efforts once Novopay is working properly.
“We are so grateful that schools have done what they've done,” says Ms Elvy. “It’s amazing the efforts they've gone to.”
Schools face another Novopay test early next month, when payments are due for the start of the school year.
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1/02/2013 2:08:16 p.m.
I hate you NOvoPAY.You taxed me at the higher tax rate(which is incorrect!!) so lost 1/3 of my holiday pay....and still haven't been sent a payslip (since 27.11.12) so I have nothing to prove this.Just what my Principal tells me.
18/01/2013 8:46:19 a.m.
Two days spent trying to sort out the last pay run. 19 staff with three paid holiday pay at unbeliveable calculations, one on maternity leave 2011 paid over 4 thousand dollars. the rest still waiting to have holiday pay. Two who resigned in September and November not paid correctly or holiday pay,nothing calculates properly. the service desk is a joke and if one more says fill in Novo31, it's the cop out for, get you off the phone statement.. I have filled in and sent to both MOE and novopay nothing happens. it is way over due to get rid of this incompetent crowd and put multiserve back in control. Debt management even sent letter to staff saying they owed money which is not correct it is the other way around. I asked who paid them? was it Novo pay and was told NO they do not get paid by them, so in my mind if it is not affecting you directly there seems no urgency to get this fixed. Day of cut off for pay roll instructions, the school intranet was down so i phoned asking for a fax number so I could send through manual timesheets. They do not have a fax line!!!!! I had to send to MOE and ask for them to email it through. What an antiquated system. They have also terminated 4 staff whose end of year date was 21December, Start of year date is 14 January. Terminated, there answer is send in new employment forms! I did not terminate them no resignation form has been sent. It is a dreadful mess and very stressful.
Staff are saying they are going to look for work elsewhere out of education sector and I honestly don't blame them. It is Appauling treatment and it has gone on way too long.
10/01/2013 12:48:37 p.m.
Thats a little desperate isnt it S? since labour left office in Oct/Nov 2008 and National have had all that time right up to this very day to do something... or in Nationals case, nothing about it.
They have the ability to terminate the contract for non performance and havent.
They also have had time to evaluate Novapay since taking office and still chose to go through with launching the system nationwide.
With teachers not being paid as they should be and schools losing funding through repeated blunders at Nova pays end, I wouldnt be surprised if teachers decided that were well within their rights to not show up for work when payment for their services is not guaranteed.
10/01/2013 12:22:01 p.m.
It's not sensible to call for ministerial resignations over poor performance of the new system, but it IS TIME to call ministers out for perceived lack of action in hammering the vendor! Crap IT at it's worst.
10/01/2013 11:45:51 a.m.
I see that the Novopay contract was signed off in September 2008 by the previous Labour government, so who is ultimately responsible for this system then??
10/01/2013 11:23:29 a.m.
@valleyman shes on holiday
9/01/2013 10:51:38 p.m.
Barbara Cook wrote:
I know what this is like. Queensland Health payroll debacle victim that has been ongoing since February 2010. Not fixed. Computer keeps coming up with new figures of what we 'owe' them when I know I am still missing money. My local payroll office at that time 3 hours drive away.... Had too much to sort out. I got sick of the 'I'm sorry' as it doesn't pay the bills!
9/01/2013 9:04:37 p.m.
Surely it must be time now for Hekia Parata to resign???
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