Outrage over Soveriegn's refusal to pay out

21 Dec 2009 12:51p.m.

Sian wrote:

Wayne passed away this weekend. Thoughts are with you Jules and your family.

Let's hope those who have posted disparaging and unkind comments above do not have to live through what you have. If they do I hope they have as much love and support around them as you have had have and still do.

24 Sep 2009 08:36p.m.

Jessica wrote:

Dear Wayne,
What goes around comes around! You are an evil and deceitful man. I doubt you are even ill.

I find it hard to believe that the insurance company and doctors would comment on your particular case, privacy laws prevent it, so is that also part of your latest scam?

For those of you that read this and think that I am being harsh, you should read this very closely indeed.

This man has swindled two people that I can name out of money, and I bet that they would not think twice about coming forward if they had heard of this report.

He swindled a South African family out of $50,000 dollars and left their house unsecure with the brick work only half way up the outside wall.

He swindled a local, respected man out of over $90,000 by sweet talking him into investing into his building company.

His last known swindle backfired, with the person involved promising to take him to court, this is when the cancer card was first played.

He told everyone that he had left England owing families money for work he hadn't completed, and that he is now unable to return due to tax evasion. No wonder he hasn't returned there for treatment through the NHS.

The man has no shame, laughing (literally) in the face of the people he has robbed of their savings.

And the worst of all of it, people are now donating money to this man! I am outraged for the people that have suffered because of this man.

Shame on you Wayne!!!

25 Aug 2009 10:12a.m.

Jasmina wrote:

I guess there is a lesson here for us all. Why after 18 years with AMP did Mr Croft change his insurance company? If he had stayed with AMP his claim would have been paid. When an insurance agent persuades a policyholder to repeatedly switch policies, this is known as “churning” or “twisting,” and it is a violation of the Unfair Trade Practices Act in the United States. Any type of misrepresentation, or any false, deceptive, or misleading statements used in connection with churning are also violations of the Act.

The motivation behind churning is that insurance agents often get higher commissions for new policies rather than for renewals, and they can also receive bonuses based on the quantity of new policies they sell. Churning frequently occurs in connection with life insurance, Income Protection and Critical Illness or Trauma policies. Churning occurs when an insurance agent induces a policyholder to switch to a policy offered by a different insurance company, without any actual benefit to the policyholder. Several large insurance companies were subject to class action lawsuits for churning in the ‘90s.

Sometimes your financial situation or goals change, and sometimes you really can benefit from a new policy. By exercising caution and educating yourself about the types of coverage available, you will have a better chance of getting what you need without getting fleeced.

I am not sure whether this has been regulated in New Zealand.

23 Aug 2009 02:27p.m.

Jimmy wrote:

This message is to all you knockers about this case who are not supporting Wayne and Jules.One being Ray or should I say Hooray for when Crofty wins. Give it time and I know he will win. You have heard the expression about assumptions being the mother of all f... ups. Will again they say Knowledge is Power. That is wrong too as Correct Knowledge that is applied correctly is the most powerful tool one can have.Wayne and Jules hang in there as help is on its way.

21 Aug 2009 12:06p.m.

Concerned wrote:

So sorry to hear this story Jules and Crofty, my heart goes out to you both and I'm sure if people were in your shoes they would see things differently. It's a tragedy that under these circumstances companies like Sovereign cant look beyond their bureaucracy and help the plight of a dying man and his family. Know this....what goes around comes around and it is almost an immutable law of life that turning away from those in desperate need when you have the power to help them will surely have consequences. Kia Kaha (Stay Strong) J&C it aint over yet ! What has our corporate society come to when they favour a technicality over mercy to help their own unfortunate client ? This is an unusual case and deserves merit outside the normal channels. Shame on you Sovereign for your lack of compassion to these Kiwi customers of yours. So much for your values "Putting people first" and "You can trust Sovereign" I was thinking of those values when I read about you in the NZ Herald "Sovereign Profit soars to $109 Million for 2009" Too bad Jules and Crofty will not be on the receiving end of thsoe profits nor those values !!

17 Aug 2009 06:51p.m.

Alien wrote:

Rob, while you feel frustrated, how disgusting of you to hope that someone comes done with a disease, grow up. I've seen enough people with illnesses and disabilities to hope that no one ever comes down with any serious illness or be left with a disability. This is a sad matter, without reading all the replies, Jules, have you tried WINZ, he should be able to get a sickness or disability allowance as his life expectancy is less than two years. why do people always say they are the most honest, etc, etc that you will ever meet. Sorry but i hate that, what makes you more honest than other honest people. All you need to say is that you are honest, all the other stuff added in makes it sound dramatic, over the top.

12 Aug 2009 09:23a.m.

Tim wrote:

Mary - They're not going to check records if you say that you're healthy though?

Did they offer to go to the Insurance & Savings Ombudsman? I'm sure they would of. If so, you should fight the battle there not in the media.

07 Aug 2009 12:06p.m.

Jules Croft wrote:

I read with avid interest some of the comments made after this aired on national TV. I am Wayne's wife and by no means has this been an easy road to ho!. Sadly the representative did not tell the truth, Wayne and I did. So much for an old school friend huh! he no longer wants to know us!!!!. We are the most honest and hard working people you shall ever meet and there are issues regarding this case that are not public but believe me it would make mince meat out of Sovereign and their so called reasons for not paying out on Wayne's claim. The agent was given all the information so how come Sovereign know nothing! Of course this issue of them not retreiving our medical records - well it was a waste of time us signing a discloure form then wasnt' it! I pray that no one else has to endure what we are going through. We have always made sure that in the event of a disaster like this that either one of us would be financially secure, now we are left with nothing and selling our assests to live and to pay for Wayne's treatment that is sadly not Govt. funded!I am nearly 50 years old now with no financial security, and a husband who is going to die - Welcome to my world. My sincere thanks for those who have supported us and got this story our there. The fight is not over!

06 Aug 2009 09:00p.m.

Rob wrote:

Ray I hope that someday you come down with an illness and maybe then you will understand as a person who has known Wayne all my life this person is one of the most honest and non selfish people one could ever meet.I really feel for wayne and jules ,as you sit at home drinking your wine and eating your salmon in front of your 106cm plasma TV in your million dollar mansion these people need help do you at all have a heart or was that taken away from you when you where young God Bless you Crofty and Jules be strong for all will come good
P.S Facebook,Bebo,My Space,You Tube the word is out Soverign your wheels are about to fall off """"""""

06 Aug 2009 08:36p.m.

Brad wrote:

Ray must be the PR rep Sovereign has assigned to cover this message board