PM’s vision for Smartphones replacing public servants

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Mon, 13 Feb 2012 6:06p.m.

John Key says the public service needs to modernise

John Key says the public service needs to modernise

By Duncan Garner

More job losses are to come across the public service and John Key says he is making no apologies for the shake-up.

He says the public service needs to modernise.

Mr Key says no longer do people want to queue up for hours - they want to do it from their Smartphone.

Public servants work in the shadow of the Beehive - and that shadow is getting darker and more uncertain.

The Government is to embark on a fresh shake-up of the country's 38,000 public servants.

“It's quite a revamp of the public service,” says Mr Key.

But with the revamp will come more redundancies.

Mr Key warned of the following:

“You will see further mergers in the state sector.”

“You will see a sharing or resources in the back office and HR.”

“We expect and make no apology for wanting greater efficiencies in central Government agencies.”

All of this is code for more job losses.

Already National has taken the knife to the public service in its first three years.

All up 3151 jobs were slashed up until December last year.

This year it is signalled another 250 will go at Foreign Affairs.

  • 50 at Te Puni Kokiri
  • 24 at Defence
  • 3480 all up

Mr Key says the world is changing and the public service needs to as well – he is suggesting people will be replaced by iPhones.

“We want people to deal with the Government over a Smartphone. We live in a world where all this available.”

But the Public Service Association (PSA) says the Government needs to be more up front.

“The Government is not really coming clean with how small they expect the public service to get,” says the PSA’s Brenda Pilott.

She says the Government cannot do more with less, and the impact will soon be clear to see.

“I fear we will see service cuts and less care and control.”

So it is clear Mr Key and his Government wants results in the public service.

It wants more mergers, it wants it smarter and more efficient.

But convincing the public that is happening is awfully difficult, especially when hundreds if not thousands of people are told they are out of a job.

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Comments

17 Feb 2012 06:02a.m.

MattJ wrote:

So how is someone who is unemployed or on the breadline supposed to afford the rip off charges for a smart phone or tablet so they can access the assistance they need from Social Welfare? They are hugely expensive even when you are in work. Key hasn't really thought about the practicalities of this has he. This is another amatuer hour idea from Key. He really needs to stop thinking aloud. Talk about out of touch.

15 Feb 2012 01:36p.m.

Mike wrote:

Actually, smart phones and those on benefits are well represented. Its like Sky TV and benefits.

Everyone has a cell phone today (well almost, my cell phone costs me $20/year), and smart phones are just more pricey cellphones. Much of the hype is about the image and even those on a benefit like the image so there are large numbers on benefits with smart phones.

Personally I dont like smart phones as they wont do more for me than my computer and the data charges for them are too high.

14 Feb 2012 04:15p.m.

Daniel wrote:

How are people on benefits supposed to afford smart phones?

14 Feb 2012 12:49p.m.

Mike wrote:

@Ryan Actually calling IRD has improved a lot.

It used to be you called IRD and sat on hold waiting forever.

Now when I call IRD and have something that can't be solved online, I phone IRD, put in my IRD #, put in my phone #, hang up and they ring me back. This is a huge improvement in service and takes much less of my time.

There is always room to improve in any line of work. Is just some stuck in the dark ages dont want any change, or want to go back to before man discovered fire ...

14 Feb 2012 11:49a.m.

Charles wrote:

I think the PM has an idea here, but he is not taking it far enough. Why just the bureaucrats? I think all MPs can be replaced with direct citizen action via Smart phones. Perhaps there would be no need for a PM either. Think big.

14 Feb 2012 12:02a.m.

Henry wrote:

@Jacky: Unemployment may be going down, but employment itself isn't going up. It just means that people are in low paying, low hour part time jobs instead of actual employment, they're seeking employment through non-government means or they're simply off the benefit and are starving in the streets. It's a pretty common tactic political parties around the world have been using in order to make themselves look more competent, because of this the unemployment figure itself really means nothing.

13 Feb 2012 11:59p.m.

Kim wrote:

Whoops ... Correction..make that 50 million to setup and 2.5 million a month.

13 Feb 2012 11:52p.m.

Matty wrote:

@ Kim.. Don't be dumb... If they offer these services on smartphones they will almost certainly be offered online first. And before you tell me not everyone has internet access, I can't imagine they would completely shut down the phone services. If you don't have access to a Phone, a smartphone or the internet, then you must get with the times, because the 'times' can't wait for you. We don't know all the details, and most likely neither does Key. But he's pushing an idea not immediate legislation..

13 Feb 2012 11:47p.m.

Ryan wrote:

@Mike: Have you tried calling the IRD lately? Somethings can't be done online - and waiting 40mins on hold because of undertaffed call centres is not an improvement in efficiency.

13 Feb 2012 11:36p.m.

Alex wrote:

they cut jobs and then outsource the work to the private sector at twice the cost. that is literally what is happening. it's utterly insane