Record Govt complaints - Ombudsman
Thu, 27 Sep 2012 1:04p.m.
The Ombudsman's Office says it is receiving a record number of complaints about government departments and doesn't have the resources to handle all of them quickly.
Its annual report, released on Thursday, shows it received 10,636 complaints during the year to June, a 22 percent increase on the previous year.
It finished dealing with 10,250 of them but Chief Ombudsman Dame Beverley Wakem says satisfaction with the office's service dropped from 66 percent to 55 percent.
"We are still significantly under-resourced," she says in the report.
"We are struggling to meet some of our timeliness targets... we currently have approximately 300 complaints on hand that we do not have the resources to immediately progress."
The office has 70 staff and an annual budget of $8.7 million.
The government has approved a $300,000 increase for the 2012/13 financial year and will extend a $370,000 temporary allocation for another 12 months.
"Together these sums go some distance towards alleviating our immediate concern about being able to pay the bills," Dame Beverley says.
The report shows a huge spike in complaints about the Earthquake Commission since the Christchurch earthquakes - up from fewer than 50 to nearly 400.
Most of them were about delays and lack of communication.
Post a Comment
Before commenting, please take the time to read our moderation guide
(Won't be published)
28/09/2012 7:11:50 a.m.
Hardly surprising. National are authoritarian in nature, so niceties such as civil rights & personal liberties are going to fall by the wayside when they have power.
This attitude filters down throughout the Government and the State sector.
Whenever National are in power, agencies such as ACC & WINZ - which are there to provide support to the people of NZ - become imbued with an attitude of dis-entitlement, and get set against the very people they are supposed to serve.
With the National Party's *born to rule* mindset, accountability goes out the window. This is why the Ombudsman's Office gets under-funded. Complaints from the *common people* about the terrible behaviour of the Government and its departments are not of priority to the dictatorial authoritarians currently in power.
Prime Minister John Key has labelled the Labour-led Opposition the "devil beast"...
What began as a protest for more pay has morphed into a battle against cheap bur...
Police had to physically push anti-poverty protestors back after they tried to b...
Shamed National MP Aaron Gilmore has given a teary final speech in Parliament....
Tonight comes the Budget announcement you didn't hear yesterday – Food for Schoo...
Copyright © 2013 MediaWorks TV. All Rights Reserved.