A sex clinic is being asked to review its procedures and apologise to four patients who complained to the Health and Disability Commissioner.
The case involved four men who went to see, or had telephone consultations with, Advanced Medical Institute between 2007 and 2009.
The institute treats erectile dysfunction and premature ejaculation and advertises in newspapers and on radio.
Treatments prescribed to some of the men cost thousands of dollars.
In respect of each of the patients, institute-contracted doctors recommended or prescribed medication without undertaking a proper clinical assessment.
Commissioner Anthony Hill found the institute did not have robust systems to ensure patients received a face-to-face consultation.
Patients were not adequately examined, or given full information about the medication and treatment options before they were recommended or prescribed.
Two individual doctors, who were not named, were also found to have breached the code of rights and asked to apologise to the patients.
One failed to undertake an adequate physical examination or obtain a full medical history before recommending treatment for one of the men.
The doctor also failed to provide the man with information about alternative treatment options, including costs.
The commissioner recommended that the institute review its operating procedures and policies.
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