The case of the missing bag

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The case of the missing bag

3News NZ

They say travel broadens the mind, opens you up to new experiences, and perhaps teaches you a bit about the world.

And we all know, it can test your patience, especially when something goes wrong.

So when Auckland couple Charlotte Irons and Kyle Meloche got home and realised one of their suitcases was missing, it was no big deal.

But it soon turned into one, when they couldn't get an answer from their airline, Jetstar, as to where the bag was - or when they'd get it back.

Watch the video for Anna Burns-Francis’ full report.

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Comments

15/06/2012 9:36:06 a.m.

Dave wrote:

Never had a problem with Jetstar. Can't say that about any other airline.

14/06/2012 11:14:00 p.m.

katrina wrote:

I have never used Jetstar as their bad customer service is well publicised. I mostly fly with Air NZ and I have found them faultless. it is not worth risking the fun of your holiday being ruined just to save a few buck

14/06/2012 1:43:06 p.m.

Louis wrote:

I was waiting at the jet-star baggage claim, nek minnit.....................

14/06/2012 9:15:07 a.m.

Jan wrote:

Hey ERM how can there be a mass boycott of Jetstar if you say that every time you have used them there are problems. You must be using them over and over and are expecting change. Pay more and use Air New Zealand. Stop using Jetstar completely or your comments end up being lame and unbelievable.

14/06/2012 1:15:38 a.m.

Kiri wrote:

When an "airline" loses a bag... it ACTUALLY isn't the airline at all! It is the airport company who has lost the bag, as they are the ones who screen and deliver the bags to the correct planes (or incorrect as the case may be). So people, don't blame the airline... blame the airport! What you can blame the airline for, is poor customer support once you report the issue. However, a bag taking a while to turn up, again isn't the airlines fault. They have to rely on the Airports to track the bag with the other airlines/airports and this DOES TAKE TIME! Just a shame, so many people get crappy at the airlines, then wonder why they may not get the reception they THINK they deserve... lol Maybe if people understood who's to blame and the process required to find a bag, they would be less impatient and not so rude to the airline staff... My bag has gone walk a bout on MANY occasions... and I can say, hand on heart that all the airlines have been friendly and nice to me, going out of the way to do the best they can. Saying that, I don't get angry at them, and use my Travel Insurance to get some clothes to tide me over... And because I don't get angry at them, they're nice to me in return... Easy really!

13/06/2012 10:33:07 p.m.

Erm... wrote:

What do you expect? They could not care a jot about their customers, they could not care less if the get repeat business. It's all numbers to them. Every - EVERY - time I've used them they have let me down. They have lied to me repeatedly, their supposed customer help desk has obstructed me. And the do it routinely - it's their business model. But until there is a mass boycott, nothing will change.

13/06/2012 10:13:47 p.m.

Michael Myers wrote:

This is typical of Jetstar... I've personally had nothing but problems with their service which is why I don't use it anymore. In fact I know quite a lot of people that are doing the same.... Consumer beware fly Jetstar at you're own risk!!