Trans-Tasman action on roaming charges
Thu, 23 Aug 2012 10:07a.m.
The New Zealand and Australian governments are collaborating to stop telcos from gouging customers when using their mobile phones overseas.
Travellers in both countries have been shocked when returning home to bills sometimes amounting to thousands of dollars for roaming charges while overseas.
Communications Minister Amy Adams and her Australian counterpart Stephen Conroy are expected to release a report on the issue at a press conference in Canberra on Thursday morning.
A spokesman for Senator Conroy says telcos will be required to send an alert to their customers travelling overseas saying how much it will cost to make phone calls, send text messages or to surf the web.
"One of the most common complaints that I hear is from people who return from overseas and are confronted by a mobile phone bill that runs into hundreds and sometimes thousands of dollars," Senator Conroy told News Limited papers on Thursday.
Senator Conroy says the Australian and New Zealand governments will be working together during the next six months to investigate possible price caps for international roaming services.
"We're going to work with the New Zealand government and look at these price caps, look at legislation, look at regulation and then we need to start working with other countries to try and fix this," he told ABC Radio.
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