Uncertainty over quake insurance estimates

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Mon, 30 Jan 2012 7:45p.m.

It was a staggering statistic from January 17 this year - 500 days, 9500 earthquakes and counting.

That's what Cantabrians have endured since September 4 kickstarted a terrifying chain reaction.

Seventeen months on, Maree and Allen Dvorak from Kaiapoi have some staggering stats of their own.

Five hundred days, 11 assessments, 14 assessors and counting… and estimates which differ by over $300,000.

Watch the video for Jendy Harper's full report.

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Comments

13 Mar 2012 04:39p.m.

Phil McLean wrote:

I couldn't agree more with the previous respondents. I'm TC2 on undamaged land but they won't start!! According to insurance ombudsman, they are under no compulsion to act in any time frame. I think they are simply stalling. They even suggested my land had sunk along with all the land on the East Coast of Christchurch. Turns out land close to the coast has risen (Tonken and Taylor March 2011). We have to meet together to exert pressure through media and legal challenge - we actually have to work together to make progress against the unfeeling corporate and make them listen. Search 'people in the same boat must work together' and join me in changing the status quo.

01 Feb 2012 03:18a.m.

Amanda wrote:

Hi there We actually instructed a lawyer and have so far spent $10k getting no where. Our list of complaints against IAG include being moved back into a house that a structural engineer a week later recommended should be demolished (after the IAG loss adjuster refused to go inside). That was May 2011, it's still standing though we're ready to collapse. State are owned by IAG, IAG have also bought AMI from the Government which must surely give them a monopoly and the complaints process for a policy-holder is to escalate to the Insurance Council. Jackie Johnson CEO of IAG is Vice President of the Insurance Council......

31 Jan 2012 03:35p.m.

Di wrote:

I am in the same boat. I am green T2 supposedly able to begin the repair process etc, IAG wont even look at my house other than when the loss adjuster came out after Sept and another one came after Feb. According to EQC my house has magically repaired itself from being close to cap in Sept to now having under 50k worth of damage from Feb even though it has suffered far more damage. Then add that the loss adjuster IAG organised says there only exposure is the cracked driveway (bearing in mind the photos of my house in both the loss adjusters report and engineers report organised and supplied by IAG arent even my house and when I called IAG to tell them this the person answering the phones exact words were "are you sure its not your house?" by which stage I lost my cool and said "of course I know its not my house, I f*cken live here" and yet another example of fine customer care when I called my IAG claims manager to ask if they could help me move forward after using a chemcial toilet for 7 and a half months he said to me "do you think you can jump your place in the queue".

31 Jan 2012 02:20p.m.

Jeff Barnfield wrote:

We too are in a very similar situation.We were in the Orange Zone and hoped we would go Red to avoid an insurance battle.But no we have gone blue/green or what we call muddy orange.State Insurance stated in December that we would be assessed again in February 2012 with Hawkins builders along too.But now they have totally reneged and now say that they are waiting for EQC land reports,which are of course just stalling tactics.To my way of thinking State Insurance are in breach of contract as they are not abiding by the wording in their own insurance policies.What we really need to happen is perhaps a high profile lawyer to help State Insurance Policy Holders begin a Class Action Law Suit against State Insurance for breach of contract.The way State Insurance is operating I can't see them rebuilding any houses for some three to five years,perhaps even longer if at all.When we do finally get assessed by State Insurance any conversations will be tape/recorded as evidence to hopefully try and stop them worming their way out of their liabilities.