User warned Telecom of email hack

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User warned Telecom of email hack

3News NZ

Julia Durkin

Julia Durkin

The director of a charitable trust in Auckland says she has been trying to warn Telecom for months that their email service, Xtra, has been compromise by hackers.

But, she says, she has been ignored.

Over the last few days we have heard Telecom’s email service was attacked by spammers who hacked servers and sent out malicious links from many of Telecom’s 450,000 email accounts.

When Julia Durkin’s email account was hacked in January, she spammed many of her important clients and contacts. Embarrassing emails were sent out looking like genuine pleas for help.

Tonight, Campbell Live brings you Julia’s story and just what could be in store for all those who received dodgy emails from Xtra over the weekend.

Watch the video for Dan Parker’s report.

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Comments

18/02/2013 6:27:33 p.m.

Richard V. wrote:

In my opinion, the switch to Yahoo back in 2007 was a bad move. My own experience of getting Yahoo to deal with spam has been like hitting my head against a brick wall, and this has been going on for years!

18/02/2013 12:03:38 p.m.

Mark Rodgers wrote:

Thanks for running this story. The real story is about Yahoo and how they don't run their system properly and don't tell their customer, Telecom, about problems they are having. Telecom's public stance is to cry and say they are sorry. They are being lazy and should run their own e-mail service. I got this link from Geekzone that shows that Yahoo knew they still hadn't fixed the fault in January. Yahoo was first told in November last year. Link is: http://thenextweb.com/insider/2013/01/08/researchers-say-yahoo-mail-exploit-still-active-despite-claim-of-being-fixed/

15/02/2013 12:47:59 a.m.

mattblak wrote:

Isn't this Telecom all over. They don't give a stuff about the customer. As long as the fat cat at the top gets his several million a year payout. Pity they had so much control over lines etc. I would tell them where to stick it.

14/02/2013 6:24:07 p.m.

Cushla Scott wrote:

Typical of Telecom. Switch too Slingshot guys, they listen. xx

14/02/2013 9:25:27 a.m.

MrMan wrote:

I had a yahoo email account for over 11 years then one day yahoo decided to just close it with out warning and with out any means for me to get it back. I tried many times to contact them about it but they never answered. I've also warned yahoo about some 'yahoo email accounts' that are being used by scammers, but nothing was done about it, so yahoo likes to provide a good service to scammers but not really to the general public. This brings up the fact that if 'we' the 'little pond scum' public try to contact or warn them of these things, 'they don't care and don't listen', how dear we contact them and inform them of such things. Slingshots been great these last few years and im very grateful of there service, they also have secure internal email services.

13/02/2013 8:39:18 p.m.

Linda wrote:

Hi, just watched, and followed telecom to change my password. Logged in to my telecom..... Won't let me in! Says "bad gateway etc". Yikes, does this mean my account is hacked and won't let me change password or just that website overloaded? Please investigate. Thanks. Linda Nelson

13/02/2013 8:28:28 p.m.

Rick wrote:

I also was "hacked" via the web page access before Xmas, asked Xtra/Yahoo what protection they had against this type of attack, got the fob off...they were very condescending, I wanted to change providers, and may still do this. Very Angry