Voucher for Jetstar pregnancy mishap
Tue, 09 Oct 2012 6:09p.m.
By Annabelle Tukia
A Christchurch woman has received an apology from Jetstar after an air steward asked her to produce a medical certificate for her pregnancy before she boarded a domestic flight. The trouble is, 21-year-old Kelsey Hughes isn't pregnant and says she was left embarrassed and angry by the incident.
Ms Hughes says she'll never fly on Jetstar again. She says she was deeply shamed when the attendant from the budget Australian airline stopped her as she boarded the plane from Wellington to Christchurch.
“He came up behind me, grabbed my arm and said, ‘Excuse me ma'am, do you have your medical certificate to fly?’ And I was like, ‘Medical certificate for what?’ and he goes, 'For your pregnancy – you’re pregnant aren't you?’ My mouth fell on the floor and I go, ‘I’m not pregnant.'”
Jetstar policy stipulates that passengers who are 28 weeks pregnant are required to carry a medical certificate declaring them fit to fly. Ms Hughes says that means the flight attendant assumed she was at least seven months pregnant.
“It was just absurd. I was wearing high heels and I had 101 bags in my hand. I wasn't exactly screaming pregnancy. I didn't think so anyway.”
A spokesman for Jetstar says it has apologised to Ms Hughes for the incident and late this afternoon offered her $100 off her next flight with the airline.
But Ms Hughes says it is not compensation she's seeking. She would just like an apology from the flight attendant who got it so badly, embarrassingly wrong.
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12/10/2012 5:25:34 a.m.
they should have rather offered her a 3 months gym pass...
10/10/2012 2:31:25 a.m.
You have done it Jetstar, congratulations!!! By the way, the voucher is probably going to due in two weeks time.
9/10/2012 8:59:20 p.m.
Thats why I don't fly Jetstar, cheap and nasty service people, and customer service is the worst in the world... They make Tiger Airways look like a luxury airline.
9/10/2012 8:49:58 p.m.
tony Andrew wrote:
They just don't care. I have flown all over this globe with different airlines and i will never fly with jetstar again. I don't care how much extra it May cost.
9/10/2012 8:27:07 p.m.
No way she looks pregnant, terrible. We should not allow these cowboy airlines to fly in NZ. They had probably oversold seats on the flight and wanted rid of some passengers.
9/10/2012 7:51:38 p.m.
Gillian Bowen wrote:
I dont understand how the flight attendant made this mistake. The woman is a tall, beautifully shaped young woman, how could he believe she was in an advanced state of child bearing.
This is sexist and carrying company policy too far.
9/10/2012 7:47:11 p.m.
I thinks this lady is a little easily offended, I understand her embarrassment but I think there are genuine liability issues with pregnant passengers and therefore the staff member was probably on the side of caution for that reason. Grabbing her arm was a bit off though and she doesn't look pregnant.
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