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Wendy's burger rage man David Ilolahia appears in court

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Thu, 19 Jan 2012 11:26a.m.

David Ilolahia

David Ilolahia

By Angela Beswick with NZN

A man accused of flying into a rage when staff at Wendy’s got his order wrong has appeared in Auckland District Court this morning.

David Ilolahia faces charges of threatening behaviour, assaulting police, disorderly behaviour and resisting police after the incident at the Lynfield fast food outlet.

The 35-year-old was entered no plea when he appeared and was further remanded on bail for two weeks.

His bail conditions included the requirement he stay at his current address, avoid contact with witnesses, not go to Wendy’s Lynfield and not to be violent.

Ilolahia had placed an order at the drivethrough on Friday morning for a Baconator with no bacon, a fish burger and a Triple Combo.

He alleges when he picked up his order from the staff member, believed to be a trainee, it was wrong.

“They gave me Big Classic, the Baconator was correct and the fish (burger) was chicken.”

Ilolahia says he quickly lost his temper when he went inside to complain to the manager who he claims blew him off.

"They weren't polite words. I called her a homosexual and the b-word and a f****** a*******. I had to shout at her, I was that angry,” he told the Herald.

Police were called after Ilolahia shouted and pushed over a screen and till on the counter, while staff locked themselves in the office to escape his rampage.

A can of pepper spray emptied into Ilolahia’s eyes had little effect.

“I could still see,” he says, adding that he thinks the police officer was “shocked”.

The scuffle lasted around 10 minutes and spilled out into the Wendy’s carpark.

Ilolahia was batoned across the head twice before other officers helped to restrain and arrest him.

Despite admitting he lost his temper quickly and “stepped a bit wider than I should,” Ilolahia says he is shocked at the reaction of police and doesn’t understand why he was treated “like that”.

“You expect to be treated as a public person.”

He describes the incident as a “communication breakdown kind of thing” that escalated out of control, and maintains he is not an aggressive person.

Ilolahia says police did not give him a chance to comply and the officer who arrested him flew into an “aggressive rage”.

Banned from the Lynfield store, Ilolahia says the incident has not affected his “taste” for Wendy’s.

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Comments

20 Jan 2012 08:02p.m.

Truth wrote:

Even though he lost it, the man admitted to his crime, hes owned up to it. I dont think sending someone to prison over a wrong burger order, is solving the issue. Wendys and other food outlets need to educate their staff to serve customers with the correct order and if any mishaps occur apologize and deal to the situation immediately.

20 Jan 2012 05:49p.m.

Truth wrote:

How simple is it to apologise to a customer, correct the order and maybe give an extra something to show good service. Sounds like the man had been shoved off from one person to the next....i know what that feels like. I think good on him for owning up, it also sounds like the police didn't help the situation, sounds like they just bashed him with out hearing him out first. They also could have calmed him right down with out spraying him, which may have triggered him more. None of us were there so its so easy to judge a situation based only on media coverage....No one knows what happend to this man leading up to his outburst. What did he harm...i mean really...he damaged the till, freaked out staff and any customers and himself. This makes headlines over a BURGER. Lets focus on the 1% that is still ripping us off....like WHITE COLLAR CRIME.

19 Jan 2012 05:22p.m.

mythoughts wrote:

I agree, so many times these food outlets get orders wrong...training issues perhaps??

19 Jan 2012 03:34p.m.

simon wrote:

why is this pcyco even getting parole . see national is just all talk, this man should be in prison until he goes to trial . hes obviously a danger to society .the criminal has more rights in nz than the victim still nothing has changed .

19 Jan 2012 03:33p.m.

Auckland guy wrote:

Because "wondering", making a mistake on a burger order completely justifies assault and abuse, yes ? Here's hoping Wendy's and Police have learned their lesson and will start tasering violent thugs when they throw childish tantrums.

19 Jan 2012 02:52p.m.

face palm wrote:

while you are wondering why, how about not acting violent in the first place? or is this a cultural thing?

19 Jan 2012 01:19p.m.

Carlos wrote:

He looks like a complete dick-splash !

19 Jan 2012 11:41a.m.

wondering wrote:

I am wondering if after this incident, the staff at Wendy's and other burger outlets have learned their lesson and will start improving service and get orders and fillings right from now on.