What really happened in the Novopay debacle?

3/03/2013 11:06:36 p.m.

Puff Puff wrote:

My patience is running out. After a wait of 49 minutes my phone call was terminate mid way because the help desk staff was instructed to take up another call. Achieving their KPI to answer call within a certain time seems to be more important than resolving issues!! There were 11 issues on our school Draft SUE Report on Thursday. I called the NOVOPAY help desk at 10.00 am. I was on hold for 49 mins before I got to talk to someone. We dealt with Issues No:1-5 pretty smoothly but issues No: 6 & 7 were a bit more complicated. When we came to Issue 6, she said that she would have to refer to someone more experienced but unfortunately all of them were on other calls. She also said that she would have to terminate the call as she had been instructed to take up another call. I said, "I will wait for one of them to be available, meanwhile let's look at the remaining 5 issues. Her response was, "Sorry, I can't. I have been instructed to take up another call." I asked, "What about the remaining issues?" Her response was, "I am sorry. I need to take up another call. I will escalate a Call Back for you." I asked, "When will the Call back come through?" Her answer was, "as soon as possible." Click - call terminated. I waited till 6 pm and no one had called back. It looked like, resolving issues was not on their KPI but answering as many calls as possible was.

6/02/2013 2:25:24 p.m.

sceptic wrote:

18:20-18:30 Interesting comment at the close from Minister Joyce about "the way we pay our people" is "somehow very complex" - insinuating that it perhaps needs to be simplified... no doubt in my mind a reference to bulk funding for teacher salary as a 'simpler' option. Call me a conspiracy theorist if you like....

6/02/2013 6:56:15 a.m.

katubaldy wrote:

You're not wrong Jay.Heads need to roll,whether they will or not is yet to be seen. Lesley Longstone is one of the few people who comes out of this mess with any credibility and they asked her to resign... that just about says it all on the character of this govt. Show the whistle blowers the door and carry on regardless. The worst thing for the education sector would be if National tried to fix it with bulk funding instead of resuming transmission as soon as possible with Datacom.

5/02/2013 9:03:48 p.m.

Jay wrote:

Heads need to roll at the top. Lesly Longstone looks like she got chopped for making others look bad, by daring to display any merit.

5/02/2013 8:21:21 p.m.

Nancy wrote:

@GUS: I think your best bet is to ask the opinion of one or more of the following: (1) John Campbell (2) Lawyers' association (3) Opposition politicians such as Mallard, Winston etc

5/02/2013 11:12:11 a.m.

TML wrote:

I thought it was John Banks who had shares in talent 2, and yes, why hasn't this been investigated more fully?

5/02/2013 7:21:31 a.m.

Gus wrote:

As a secondary school teacher, my situation hasn't been as bad as some primary school teachers, i.e. I still got paid. But then I found out Novopay didn't transfer my kiwisaver contributions to IRD, even though on my pay slips they said the contributions have been deducted from my salary. Contacted Novopay, no reply, nothing. I'm wondering who should I approach to start a class action law suit against Novopay and those who signed off the system? Anyone got any idea for a good lawyer?

3/02/2013 10:11:20 p.m.

max wrote:

What I want to know is when will Ms Lesley Longstone be reinstated or asked to take charge again and when will the three useless clueless bumblers, Key, Parata and Floss be dismissed? Will there be justice, integrity, guts, honesty and fair go?

2/02/2013 8:29:08 p.m.

Kathy wrote:

Always desperate to make Labour look bad even when the evidence strongly contradicts that, National Party mudslinging again. Desperate, they never take responsibility for things they have done wrong.

2/02/2013 4:16:05 p.m.

alison wrote:

@Joe90 I think you are forgetting that National were indeed told the system was not ready and on their trial run experienced over 6 thousand errors but it was still given the go ahead to start by Bill English, Hekia Parata and 1 other. All National ministers when all the evidence was to the contrary. National has had many years to have sorted this fiasco or not allow its implimentation but chose to go ahead. Perhaps you should ask them why. Only Ms Longstone had the courage to say it was a pig and look where she ended up.Stephen Joyce is in charge of getting the full story out and fixing things. Another National minister. With whats been said so far I think Labour is the least of this countrys worrys.